Shipping Policy

Our top priority is making sure the items get delivered to our customers as soon as possible.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

DELIVERY TIME : 

Delivery Time = Processing Time + Shipping Time

The time frame of order delivery is divided into two parts:

Processing time: 3-7 business days [ Monday to Friday]

Shipping time: 12-18 business days [Monday to Friday]

Estimated delivery time 15-25 business days

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

During peak seasons and promotional sales, delivery might take a little longer.

Our orders will be shipped via USPS, FedEx, 4PX, Local Post… Our estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.

SHIPPING PRICE

Shipping prices are fixed and do not change at any time

  • Orders < $100 : $5.99
  • Orders > $100 : Free Shipping

SHIPMENT CONFIRMATION :

You will receive a confirmation email with a tracking link so that you can follow your order, Please allow 5-7 days for the carrier to scan your package into their system.

How To Track Order?

If you want to track your order, please Visit on Track Order for information.

SHIPPING DELAYS :

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. We cannot be held responsible for delays caused by unforeseen or uncontrollable events such as

  • Covid-19 Situation
  • Severe weather conditions
  • International customs procedures

ITEM NOT RECEIVED :

If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered. You need to contact the carrier to find your bag as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at [email protected] will try our best to assist you.

IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.

 

Customer Service :

✉ Email: [email protected]

Address: ALOVER VUBINH LTD 7 Bell Yard, London, WC2A 2JR, UK