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Return & Refunds Policy
Our team is committed to providing the best possible support during these unprecedented COVID-19 times. Our email response and call may be longer than usual. We will continue to support and assist you as quickly as possible. You can view our Return Policy or FAQ pages for the latest updates and commonly asked questions. We appreciate your understanding and continued loyalty.
NOTE: Because our products are customized print. We only offer a return/refund for items flawed materially. If your order is defective, all you need to do is provide us clear photos showing product’s problems with your order number, please send the required documents above via email email.com. If you’re not in love with your order, we would like make it as simple as possible. See below for more information on our return and refund policy.
1. WHEN YOU CAN’T RETURN YOUR ITEMS OR CANCEL YOUR ORDERS?
WHEN YOU CAN’T RETURN YOUR ITEMS OR CANCEL YOUR ORDERS?
+ You have chosen wrong size, color or type of items.
+ You can’t cancel your order if it was placed 24 hours ago.
+ The image quality in item is considered good.
NOTE: Our company is a Print-on-Demand company. The whole process as following:
+ Step 1: Customer places order.
+ Step 2: Process order (03 – 07 business days) depends on your order (please read description product) and more depends on holiday seasons.
+ Step 3: Package goods and delivery for customer by UPS, USPS, DHL… in about (05 – 15 business days).
If your order has been over 24 hours, you cannot make any modifications or cancellations. Because normally in this case, the orders have been in production and no longer can be modified or cancelled.
We are trying to improve our service every day to bring the best things for valued customers.
2. THE RETURN AND REFUND POLICY
2.1) RETURN
Please make sure that you choose the right size and give us is the correct address. A sizing chart has been provided to be used as reference to assist you in making the best choice.
We’re happy to offer you a return/refund if:
+ You receive an incorrect product.
+ Your order contains damaged product(s).
+ Your order has a printing mistake.
+ An item(s) is missing from your order.
We gladly accept unworn, unwashed items in new condition with price tickets within 14 days of their delivery date.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items.
How to start a return?
Send us an email via email [email protected] . The email subject is “Request an exchange or a refund”, provide us clear photos showing product’s problems with your order number.
Once we receive your request, we’ll be in touch, after you’ll need to ship your item(s) to the return address provided. That’s it! Once we receive your returned package, we’ll take care of the rest and process your refund as soon as possible.
Contact Us:
Email: [email protected]
Support Time: Monday – Friday From 9:00 AM – 18:00 PM (UTC – 05:00)
2.2) REFUNDS (If applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within next from 03 to 10 business days.
2.3) EXCHANGES (If applicable):
Because our products are custom printed and unique to each product. We only printed product when customer placed the order. We don’t accept exchange an items if customers have chosen a wrong size, wrong color or wrong type product.
Please review us size chart on product page detail before add to cart.
We only replace items if they are defective, damaged, poor-quality printing or incorrect product. If you need to exchange it for the same item, send us an email at Email: [email protected]
RETURN AND REFUND FAQs
1. I received the wrong item, what should I do?
We always would like to make sure that we get you all your faves! If we made a mistake and sent the wrong item, don’t worry – we’ll make it right!
When you receive the wrong item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Don’t forget to provide us the information below:
- Your order number, item name and shipping label.
- Send us clear photos of the wrong item.
2. I’ve received a damaged or defective item, what should I do?
We always would like to make sure that we get you all your faves! If we made a mistake and sent the damaged or defective item, don’t worry – we’ll make it right!
When you receive the wrong item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Don’t forget to provide us the information below:
1) Your order number and item name.
2) Clear photos of the wrong item.
3. I order the correct size, but it’s a little large/small than I expected, can I get a replacement to a different size?
We’re so sorry to hear that. Unfortunately, we are currently unable to give you a replacement or refund in this case. Please contact us at Email: [email protected] and we will offer you a 50% discount code if you want to reorder the item in the different size.
4. I gave a wrong address, what should I do?
All need to do is contact our support team within 24 hours, we’ll update your correct address.
5. What types of refund do you offer?
PayPal – The refund returns to the account used to make the purchase and you are provided with a unique transaction ID.
Credit Card – The refund returns to same card used at purchase and your transaction ID is your order number.
6. How long does the refund process take?
It depends on your bank policy, usually about 03-07 business days.
If the refund seems to be taking more than one week, you can contact your bank issuer to get help.
7. If my credit card has been canceled, what should I do?
You will need to contact your credit card company and get the assistance from them.
8. Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.