FAQs

When will I receive my items?

The delivery time depends on location, shipping method. Please visit our shipping policy to learn more.

What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

Do you ship internationally?

Yes, we do

How to estimated shipping costs?

You can visit our shipping policy or enter your address before checking out when purchasing our website to calculate the shipping costs.

I cannot access your website. What is happening?

Please contact us by email or phone so that we can solve problems ASAP.

Email: admin@aloverthreads.com

What should I do if my item is damaged after washing

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct pieces of washing. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

I received the wrong item. What should I do?

We always would like to make sure that we get you all your faves! So if we made a mistake and sent the wrong item, don’t worry – we’ll make it right!

When you receive the wrong item, please get in touch with us, and we’ll try and sort it out for you as soon as possible. Also, don’t forget to provide us the information below:

  1. Your order number, item name and shipping label.
  2. Send us clear photos of the wrong item.
I've received a damaged or defective item, what should I do?

We always would like to make sure that we get you all your faves! So if we made a mistake and sent the damaged or defective item, don’t worry – we’ll make it right!

When you receive the wrong item, please get in touch with us, and we’ll try and sort it out for you as soon as possible. Also, don’t forget to provide us the information below:

  1. Your order number, item name and shipping label.
  2. Clear photos of the wrong item.
What happens if my item is damaged after washing?

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

I order the correct size, but it's a bit large/small than I expected. Can I get a replacement for a different size?

We’re so sorry to hear that. Unfortunately, we are currently unable to give you a replacement or refund in this case. Please contact us at Email: admin@aloverthreads.com, and we will offer you a 50% discount code if you want to reorder the item in a different size.

I gave the wrong address, what should I do?

All you need to do is contact our support team within 24 hours. Then, we’ll update your correct address.

I want to make some changes to my order, what should I do?

Please contact us by email or phone within 24 hours. We are happy to help.